Return/Refund Policy

This Refund Policy outlines the terms under which Solei Essentials processes refunds, replacements, and order disputes. By placing an order through our website, you acknowledge and agree to the terms described below. This policy is legally binding upon purchase.

Solei Essentials reserves the right to update or modify this policy at any time without prior notice.

Due to the hygienic and personal nature of skincare products, all sales are final.

We do not accept returns, exchanges, or refunds on opened, used, or partially used products.

By completing a purchase, the customer acknowledges that they have reviewed product descriptions, ingredients, usage instructions, and disclaimers prior to checkout.

Solei Essentials does not guarantee individual results, as skin types and sensitivities vary. Customers are responsible for reviewing ingredient lists prior to purchase and conducting a patch test before full application.

Refunds will not be issued for:
• Change of mind
• Personal scent preference
• Texture preference
• Misuse of product
• Failure to read product details
• Skin reactions where ingredient review was not conducted

Damaged or Incorrect Orders

If an order arrives damaged or incorrect, the customer must contact us within 48 hours of confirmed delivery.

The following documentation is required:
• Order number
• Clear photos of the outer shipping package
• Clear photos of the product(s)
• Photos of visible damage

Failure to provide requested documentation within the 48-hour window may result in denial of the claim.

Approved claims will be resolved at the sole discretion of Solei Essentials through replacement or store credit. Refunds are not guaranteed.

Shipping & Delivery

Solei Essentials is not responsible for:

• Lost or stolen packages marked as delivered by the carrier
• Delays caused by shipping carriers
• Incorrect shipping addresses entered by the customer
• Heat-related texture changes during transit

Customers are responsible for ensuring accurate shipping information at checkout.

If a package is marked as delivered but cannot be located, customers must file a claim directly with the shipping carrier.

Chargebacks & Payment Disputes

By completing a purchase, customers agree to contact Solei Essentials directly to resolve any issues prior to initiating a chargeback or payment dispute.

Initiating a fraudulent chargeback after receiving product may result in:

• Submission of delivery confirmation, order documentation, and policy acknowledgment to the payment processor
• Permanent refusal of future service
• Collection efforts for recovered funds, if applicable

All orders are digitally timestamped and include IP verification and payment authorization confirmation.

Solei Essentials actively disputes illegitimate chargebacks.

Contact Information

For refund-related inquiries, please contact:

Email: solei.essentials@mail.com
Phone: 770-821-7575